Support

Most questions are answered in the FAQ on our home page. For anything else, contact us with your account email and, where relevant, the exchange and UID.

Common issues

• UID rejected — the account was probably not registered via a FeeBack link, or the UID is linked elsewhere.
• Cashback still pending — exchanges pay commission on their own cycle; we confirm once we're paid.
• No payout yet — check that your confirmed balance has reached the minimum and that your wallet is set.